Refund Policy
Last updated: July 2026
General Policy
Due to the nature of research materials and chain-of-custody requirements, all sales are generally final. Refunds are considered for damaged, incorrect, or non-conforming shipments.
Damaged Shipments
If your order arrives damaged, contact support within 48 hours with photos. We will arrange a replacement or refund at our discretion.
Incorrect Orders
If you receive an incorrect item, we will correct the order at no cost. Report within 48 hours of receipt.
Non-Conforming Materials
If a CoA or lot verification indicates a non-conforming product, contact support immediately for resolution.
Non-Refundable Cases
Items returned without authorization, opened vials, or orders shipped to an incorrect address are not eligible for refund.
Refund Processing
Approved refunds are processed to the original payment method within 5-10 business days.
Contact
Refund requests: support@limitlessresearch.com.
